Terms and Conditions

Arrival – Check Out Times

Guests are welcomed after 4.30pm on the day of arrival and are requested to vacate their rooms by 10am on the day of departure. If we are able to offer an earlier check in or later check out, we will let you know but this may not be known until the actual day. Charges may apply for late check out.

Refundable Damage Bond

A damage bond of £100 is pre-authorised from your credit/debit card a few days prior to arrival and is automatically released after 7 days if it hasn’t been required. The money isn’t actually taken, just ring-fenced in case of damage. We will charge your credit/debit card held against your booking should any damage caused by you or member of your party including dogs fall short of the damage bond held on your account.

Booking Deposits and Cancellations

A non-refundable booking fee/deposit (currently £50) per unit is required to hold the dates. The balance of your stay must be paid 28 days before arrival. If the booking is cancelled less than 28 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 28 days or more before arrival then the booking fee/deposit will not be returned. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. We strongly advise guests to take out travel insurance* in case of cancellation due to unforeseen circumstances to cover cases such as – bereavement, medical appointments, medical conditions including Covid-19, illness, adverse weather conditions etc. to include all guests on the booking. Cancellations can only be accepted in writing either by post or email, your stay is NOT cancelled until you receive a cancellation confirmation from Anglesey Holiday Accommodation. If we are able to re-sell your holiday once cancelled, a refund will be made which may be less than you paid depending on actual resale value due to any discounts which may have to be offered and minus a fee of £15 to cover administration and credit/debit card costs as well as the non-refundable booking fee (currently £50). *Your bank may offer travel insurance linked to your bank account and may be worth checking before purchasing a separate policy.

Amendments or Cancellations by US

Should we for reasons beyond our control need to change a booking/room, then we will use all reasonable endeavours to offer you alternative comparable facilities at no additional cost or liability. In these circumstances you may accept or decide to cancel the contract, and accept the return of the booking/reservation fee and any other monies paid in advance. This is the limit of Anglesey Holiday Accommodations responsibility.

Payments

We accept Visa, MasterCard, Maestro or Delta cards via ‘Stripe’ a secure payment platform. We do not accept cheques. Any booking made will be guaranteed against the credit/debit card given and amounts payable will be taken in regard to cancellations.

Complaints

In the unlikely event that you have a complaint about your stay please inform us straight away. We will do our utmost to rectify any issues that are within our control. No compensation will be considered after the stay has ended if it was not reported during your stay.

Guest Registration Forms

It is a legal requirement for us to collect all guests details, we will ask you to complete, sign and date this form prior to arrival. Only people on this form can stay/visit the accommodation.

Hot Tubs

We will endeavour to ensure your hot tub is freshly filled prior to your check in time, however, at times particularly in peak periods this may not always be possible. We will keep you fully informed. To ensure water quality is always maintained, daily checks will be carried out and if necessary chemicals may be added or in some circumstances the hot tub will be drained and refilled, this may result in the hot tub not being available for a period of time. We do not allow smoking in the hot tub. We will not be held accountable should there be a water shortage for any reason including but not limited to; a hosepipe ban or water outage imposed by Dwr Cymru. We do supply a starter pack of wood (firelighters, kindling and logs) this is provided at the start of your stay. Further supplies are available from our honesty shop. Only certified ready to burn logs or heat logs may be used. DO NOT USE CHARCOAL IN THE HOT TUB STOVE, it may cause damage to the stove and you will be held responsible for said damage. In extreme weather we may deem the hot tub ‘out of bounds’ as it poses a health and safety risk. No refunds will be offered. HOT TUB DISCLAIMER: Instructions are provided for safe use. Guests are entirely responsible to ensure instructions are followed by themselves and all members of their party. If in doubt: ASK or DO NO USE.

Fire Pits & BBQ’s

We must insist that only kindling, or certified ready to burn logs or heat logs or bbq charcoal are used on the Fire pit. The BBQ is for charcoal ONLY or to be used in conjunction with a disposable bbq. YOU are responsible for washing up all grills and bbq utensils. A wire brush is kept in the log store. Do not remove from their slabs. Under no circumstances can bbq’s be used on the decking or inside the accommodation.

Siop bach

Our on-site honesty shop sells charcoal, kindling, logs, gifts, first aid kits, toothpaste and other items which may be needed. We require you to complete an ‘honesty IOU tag’. Payment is then requested via stripe unless you leave cash in your accommodation.

 Noise and Consideration to Others

We are very much a quiet site and we ask our guests to respect this, we don’t want to spoil your enjoyment but equally we don’t want our guests, our neighbours and indeed ourselves to endure unnecessary noise. We operate a ‘quiet hours’ of between 11pm to 9am. Please be respectful and considerate.

Breakages

We reserve the right to charge for breakages and/or damages to property belonging to Anglesey Holiday Accommodation, first from the damage deposit paid when booking and then if not enough it will be against the card held for payment. Persons making the booking will be held responsible for any damages.

Parking

We have 1 parking space for each accommodation unit. Parking for more than 1 vehicle cannot be guaranteed. Parking is at owners risk, (car and contents).

Children

Under 18’s are not permitted to stay in the Glamping Huts.

Pet/Animal Policy

We have a strict Dog policy at Anglesey Holiday Accommodation and we reserve the right to refuse dogs onto and inside the property unless we have been previously notified. We do need to know the breed of your dog prior to arrival. If the breed is on the dangerous dogs list then your stay will be cancelled and refunded in full if you informed us at the time of booking minus a £15 admin fee. If you did not inform us at the time of booking then our standard cancellation charges will apply. Your dog must be on a lead at all times when walking between your vehicle and your accommodation and when walking within our grounds. Signage must be adhered to. Your dog may be off lead in your enclosed garden but MUST be under control at all times. We may have to make a charge for any linen that cannot be cleaned as a result of muddy/dirty/oily paws. We do not allow dogs to be left unattended in the accommodation or garden at any time. Please clear up after your dog immediately (as access to your garden is required for hot tub checks) and dispose of correctly in the bin provided. We will make claims from the damage deposit for any damage caused and for any additional cleaning required.

Livestock

Do not feed any animals. We do have alpacas on site; please take notice of all signage.

Countryside Life

Our glamping site is in the countryside and often there will be sights, smells and sounds that are countryside related. As we have the added benefit of a meadow there will be a certain amount of wildlife in the immediate area, specifically rabbits, birds, bees, insects, spiders, flies etc. In order to try to reduce any unwanted visitors it may be necessary to keep all doors and windows closed.

Lost Property

We have a minimum handling charge of £10.00 for returning guest property, plus postal charges. If not claimed we hold property for a period of 14 days from departure date. It will then be disposed of. Anglesey Holiday Accommodation does not accept liability for any lost, stolen or damaged items.

Damages

Any damage to our soft furnishings including bedding and towels will be charged for. Please take care with spillages, food/takeaways, make up, hair dye and fake tan as well as any damage caused by your dog. Any other damages will be charged accordingly.

Accessibility

We are committed to doing all we can to accommodate less able visitors and those with special requirements including but not limited to deafness and blindness. Please advise us of any disability prior to booking. Our full accessibility statement can be found here

Group Bookings

In total we can offer accommodation for up to 10 people over our 4 units, if you wanted to book more than one unit please contact us first as we would not want our other guests to be disturbed. 

Utilities

From time to time we may experience power cuts and water interruptions, which is completely beyond our control. If we are forewarned of any planned interruptions we will of course advise you. Please note that no compensation will be considered in these events.

Disclaimer

The car park, pathways, accommodation and its gardens, meadow, seating areas and all other public spaces located at Anglesey Holiday Accommodation are available for you to use. You are welcome to make use of these facilities entirely at your own risk. Please take notice of all signage. We do not accept any responsibility for harm, injury or loss to you or any member of your party including pets.

Smoking

Smoking and/or vaping is strictly prohibited inside the accommodation. Anglesey Holiday Accommodation is a smoke free site apart from in your designated area which is clearly signed. Smoking of tobacco can be done in your garden area only, ashtrays are provided. Cigarette butts must be disposed of in the metal lidded bin. We do not allow smoking in the hot tub.

Please Note: From 1st July 2007, we are required by law to go “smoke free” and guests will not be able to smoke in indoor places. As accommodation providers we could be fined up to £2500 if we fail to enforce these laws. Anyone who has been found to be smoking indoors will be liable to a minimum cleaning charge of £100.

 Drugs

Under no circumstances do we allow the use of illegal substances.